RE: Coronavirus (COVID-19) Update Dear GBRA Retail Customers:
As you are aware, there is a growing concern over the coronavirus (COVID-19) as it continues to evolve. Please know that the Guadalupe-Blanco River Authority (GBRA) remains committed to providing safe drinking water to you, our valued customer.
TheEnvironmentalProtectionAgency(EPA)drinkingwaterregulationsrequiretreatmentofpublicwater systems to remove or kill pathogens, including viruses. GBRA’s water treatment plants use chlorine as a disinfectant for bacteria, viruses and other pathogens, and staff performs chlorine testing in accordance with EPA regulations. It is important to know that your drinking water supply issafe.
We are also taking precautions to protect our staff from any illness that would disrupt service. We have operations staff that are cross-trained and licensed at multiple facilities to ensure safe and reliable treatment of water and wastewater in the areas we serve.
In order to promote the Center for Disease Control and Prevention (CDC) social distancing recommendations,weareencouragingretailcustomerstopaybillsonlineorbyphoneusingacreditcard, or by mail. To pay online, access our website atwww.gbra.organd click on “Pay My Bill” in the top right- hand corner. To pay by automated phone, call (855) 925-1661. Checks and/or money orders can be mailed to GBRA, 933 East Court Street, Seguin, Texas 78155. Cash payments will not be accepted at this time as the GBRA lobbies areclosed.
Beginning on, March 18, 2020, GBRA will be crediting customer accounts after the transaction for credit cardprocessingfeesonpaymentsmadeonlineorbyphone.GBRAisalsotemporarilyhaltinglatepayment fees and disconnections due tonon-payment.
We will continue to monitor State and Federal health agencies’ guidance and recommendations for potentialimpactsinordertoserveyou.GBRAvaluesyourbusinessandweremaincommittedtoproviding safe and reliable service to you during thistime.
If you have any questions or need any additional information, please do not hesitate to contact GBRA at 830-379-5822 [email protected].