Our retail water & sewer customers can login to their account at https://gbra.epayub.com to make a payment or set up automatic payments using a debit or credit card. We accept Visa/Master Card, American Express, and Discover. All credit or debit payments will incur a 3% convenience fee.
Calculating your water bill can help you make informed decisions about your consumption habits. The rate calculator estimates your residential utility costs based on your projected use, for the standard 5/8” meter.
The rate calculator is intuitive; simply enter water usage amounts to calculate costs. Having a copy of your recent bill may be helpful. The base rate and tiered water rates, effective May 2026, will be calculated automatically.
Commercial customer bill estimates are available by calling 830.379.5822.
*Please note that this tool provides estimates only. Actual bills may vary based on factors such as meter size, service fees, or other applicable charges.
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no setup fee or charge associated with this method of payment.
To set up Automated Bank Draft, simply fill out the form and email your request to [email protected], or call us at 830-379-5822.
Many financial institutions offer their customers the ability to pay their bills via an online bill pay service. Depending on the financial institution, there may be fees for this service. Please consult with your bank for more information, including any timing delays with release of payments. Please take note that if automatic payments are set up through this service, any changes in the bill amount will need to be adjusted with the financial institution.
You may pay your bill in person at:
Guadalupe-Blanco River Authority
2225 E. Common Street, New Braunfels, Texas 78130
We accept cash, check, money orders and credit/debit cards.
If you have your account number, to pay by phone please call 855-925-1661 using our automated system. If you would like to speak to a customer service representative please call 830-379-5822. We accept Visa/Master Card, American Express, and Discover. All credit or debit payments will incur a 3% convenience fee.
If paying by check or money order through the mail, please send all payments with your payment coupon to:
Guadalupe-Blanco River Authority
2225 E. Common Street, New Braunfels, Texas 78130
Please be aware of time delays in mail delivery to avoid late fees.
Our text message support hours are Mon-Fri 8am-5pm. Any messages sent after hours will be returned as soon as possible.
If you have questions about your bill, or you’re having trouble paying your bill online, you can text us at 830-560-3891. We appreciate your patience and look forward to assisting you.
SMS Terms of Service: By texting Guadalupe-Blanco River Authority at 830-560-3891, you agree to receive account and billing support messages from Guadalupe-Blanco River Authority. Reply STOP to opt-out. Reply HELP for support. Message and data rates may apply. Messaging frequency may vary. Visit https://www.gbra.org/privacy-policy/ to see our privacy policy and https://www.gbra.org/terms-conditions/ to see our Terms and Conditions.
The Guadalupe-Blanco River Authority is committed to protecting our customer’s right to privacy and ensuring the security of your personal information. With the recent passage of HB 872 by the Texas Legislature, utility customers are provided additional protection against disclosure of personal information from their customer account without their consent. If you would like to request that information relating to your account, including personal information in the account record and information relating to your utility usage or the amounts billed or collected, be available for disclosure, you have the right to request disclosure. If you do not request this, your personal information in your account will not be disclosed.
If you would like to request disclosure of personal information in your customer account record, please complete the form as required in accordance with Texas Utilities Code, Section 182.052.
In accordance with the GBRA Cross-Connection Control Program, a registered Backflow Prevention Assembly Tester must complete the test by June 30 and send the testing results to [email protected]. If a customer fails to complete the test within the allotted time, then GBRA may terminate service to protect the public water supply. Please do not hesitate to contact GBRA directly at 830-885-2639 with any questions or concerns. GBRA has provided fillable versions of the required TCEQ form for each retail customer community to be used by licensed irrigators conducting the backflow test.